Privacy Policy

Our Promise to You

At DASSHH, we take your privacy seriously. This policy explains in plain language what information we collect, why we need it, and how we protect it. We've tried to make this easy to understand while still giving you all the important details.

1. What Information We Collect

Information you give us directly:

• Your basic info: Name, email, phone number when you create an account
• Ride details: Where you want to be picked up and dropped off, flight numbers (for airport rides), how many passengers
• Payment info: Payment card details (handled by Stripe; Dasshh does not receive your full card number)
• Messages: Any texts, emails, or feedback you send us
• Messaging preferences: If you opt in to a text-message program, we may collect your consent, how and when you gave it, opt-out requests, and message delivery information
• App testing: If you volunteer to test an app, the Google Play account email you provide or confirm, your enrollment status, and any device details or feedback you share

Information we collect automatically:

• Your location: We need this to:
  • Send a driver to pick you up
  • Show you real-time tracking of your ride
  • Calculate the correct fare
  • Keep records for safety
• Your device info: What type of phone/computer you use, your IP address (basically your internet address)
• How you use our service: Which features you use, pages you visit

For our drivers specifically:

• We track driver location even when the app is closed to monitor trips, ensure safety, and calculate accurate distances

2. Why We Need This Information

Here's exactly why we collect each piece of information:

• To provide rides: We can't send a driver if we don't know where you are
• To charge you correctly: We need payment info to process your fare
• To contact you: We need your phone/email to send confirmations and updates about your ride
• To keep you safe: We keep trip records in case there are safety issues or disputes
• To improve our service: We look at patterns to make our service better
• To follow the law: Transportation companies must keep certain records

Optional Text Messages and App Testing

With your prior express written consent, we may send you marketing text messages about Dasshh, including new app announcements and invitations to early-access or beta tests. We may use your customer record, past rides with Dasshh, and device type to select relevant invitations. Having used Dasshh in the past, giving us your phone number for a ride, or agreeing to ride updates does not by itself give us permission to send marketing texts. Consent is optional and is not a condition of booking or purchasing a ride.

If we offer an Android beta test and you choose to join, we may use the Google Play account email you send or confirm to add you to the tester list and send setup instructions. You must separately accept the test through Google Play. A reply requesting beta access does not subscribe you to unrelated marketing or change your account email. We may keep your replies, enrollment status, and feedback to manage the test and improve the app.

For any optional text-message program we offer, the invitation or sign-up notice will identify Dasshh and explain the program's message frequency, how to get help, and how to stop messages. Message and data rates may apply. These programs will support replying STOP to the sending number to withdraw consent; an opt-out confirmation may follow. You can also withdraw consent or get help by contacting customerservice@dasshh.com or calling 651-491-9363. Stopping texts does not close your account, and you can still book rides by phone. If you join a beta test, you can leave through Google Play's testing page or contact us for help removing your tester-list access.

3. Who We Share Information With

Your driver gets:

• Your first name
• Pickup and dropoff locations
• Your phone number (only for that specific ride)

Our service providers get limited info:

• Stripe: Processes payments on our behalf
• Twilio and other text/email delivery providers: Process the contact details, message contents, delivery information, and messaging preferences needed to send and receive service messages and optional messages you have consented to receive
• Google Play: If you request Android beta access, we provide your confirmed Google Play account email to manage tester access. Google handles test opt-in and app distribution under its privacy policy

We do not sell or share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for their own marketing or promotional purposes. We share only the information needed with service providers that help us deliver and manage our messages.

We might have to share information when:

• Police or courts require it: Like if there's an investigation or court case
• Someone's safety is at risk: Like if there's a threat or emergency
• There's fraud: Like if someone uses a stolen credit card
• Someone damages property: Like if a passenger damages a vehicle and we need to file an insurance claim

We promise we NEVER:

• Sell your information to anyone
• Share your info for other companies' marketing
• Give out more information than necessary

4. How We Protect Your Information

We use standard security measures including:

• Encryption (basically scrambling your data so hackers can't read it)
• Secure servers with limited access
• Stripe handles payment card data under its security controls

That said, nothing on the internet is 100% secure. We do our best, but we can't guarantee perfect security.

5. Your Choices and Rights

You can always:

• See your information: Ask us what info we have about you
• Fix mistakes: Tell us if something's wrong so we can correct it
• Delete your account: Ask us to remove your information (though we might have to keep some records for legal reasons)
• Stop marketing emails: Click "unsubscribe" or tell us to stop
• Withdraw text-message consent: Contact us using the details below or follow the opt-out instructions supplied by the text-message program you joined
• Leave app testing: Leave the test through Google Play or contact us about your tester access and feedback
• Turn off location: Though this means you can't book rides through the app

Contact us:

• Email: customerservice@dasshh.com
• Phone: 651-491-9363

6. How Long We Keep Your Information

• Active accounts: As long as you use our service
• Old ride records: 7 years (tax and legal requirements)
• Marketing contacts: Until you withdraw consent or we no longer need them for the program. We may retain limited consent and opt-out records to honor your choices and meet legal obligations
• App testing records: Only as long as needed to administer the test, address feedback, and meet legal obligations. You can contact us to request removal of tester access or deletion of your testing information
• After you delete your account: We delete most info right away, but keep basic records as required by law

7. Kids and Our Service

Our service isn't for kids under 13. We don't knowingly collect information from children.

Teenagers (13-17) need parent permission to use our service.

8. When We Update This Policy

Sometimes we need to update this policy. When we make big changes, we'll let you know by:

• Sending you an email
• Showing a notification in the app
• Putting a banner on our website

We will request any additional consent required for a new use of your information. Updating this policy or your continued use of Dasshh does not provide consent to marketing text messages.

9. For Users Outside the United States

We operate in the United States. If you use our service from another country, your information will be sent to and stored in the U.S. By using DASSHH, you're okay with this.

10. About Cookies (Website Only)

Cookies are small files that help our website remember you. We use them to:

• Keep you logged in
• Remember your preferences
• See how people use our website

You can turn off cookies in your browser settings, but some parts of our website might not work as well.

11. Third-Party Links

Our app and website might have links to other companies' sites. We're not responsible for their privacy practices - check their policies directly.

12. Questions or Concerns?

We're here to help! Contact us:

Email: customerservice@dasshh.com
Phone: 651-491-9363